Our decisions
The following documents are currently only available in PDF format. Should you be unable to read them please contact the Right to Information Unit. We will endeavour to meet all reasonable requests for an alternative hardcopy format of the document, free of charge.
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How we make decisions
Information in this class relates to how decisions are made.
Appeals
Some decisions made by Housing and Homelessness Services staff about housing services provided to clients or registered housing providers can be appealed (reviewed).
Practice Guideline - Completing the Joint Action Plan (42Kb)
The purpose of this practice guideline is to: outline the reasons for developing a Joint Action Plan following receipt of a referral from Child Safety Services; give guidance to staff who are part of the Joint Action Plan process, and identify who those staff should be; and expand on the purpose of the Joint Action Plan questions.
Design principles
The broad design principles listed here are ordered in a way that reflects the design process. They begin with a general residential diagram (intended to influence the design approach). The guidelines then move towards the design principles that are likely to affect the disposition of built form on the site and finally address more detailed matters.
The legislative framework
The Housing Act 2003, which commenced on 1 January 2004, provides a modern legislative basis for the delivery of housing and housing related services by the State Goverment and funded organisations in Queensland.
Design, construction and maintenance standards
The standards cover a broad range of housing types, regional variations and client needs, while striving for environmental sustainability and cost-effectiveness.
Code of Conduct
The Code of Conduct demonstrates our commitment to act with integrity, professionalism and respect when performing our duties.
Statement of Client Service
The Statement of Client Service outlines our commitment to client service.
How to provide feedback or make a complaint
We are committed to providing a high level of service to its clients and respects the rights of individuals to provide feedback on our actions, services or products.
Last updated 25 August 2009
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