Community Housing information bulletin
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Community Housing information bulletin – October 2009
Welcome to the twelfth edition of the Community Housing information bulletin for 2009.
Housing Provider Management unit
As a result of machinery-of-government changes, the former Service Delivery unit of the Department of Housing’s Community and Public Housing service area is now the Housing Provider Management unit in the Social Housing Programs branch of the Department of Communities (Housing and Homelessness Services).
The Housing Provider Management unit continues to be the primary point of contact for funded organisations for operational matters relating to compliance with the Housing Act 2003, Housing Regulation 2003 and specific assistance agreements. Local area offices remain the primary point of contact for client applications and referrals and allocations to fill property vacancies.
The unit is keen to improve its processes to ensure timely responses to requests for assistance. The former method of assigning service officers to a specific regional area has been identified as unsustainable because of limits on staff resources and uneven workloads across the regions. As a result, a new workflow management system has been developed to ensure:
- all requests for assistance are captured in a central repository
- all requests are promptly analysed and directed to an appropriate staff member to action
- all tasks are assigned a due date and monitored to ensure work is completed on time
- tasks are promptly re-assigned when staff changes occur within the team
- the team’s current workload and priorities are monitored to manage risks.
In assigning tasks to team members, every effort will be made to provide continuity with the same officer, but this may not always be possible.
The Housing Provider Management unit can be contacted by calling 3225 1253 or via email at 
housingprovidermanagement@communities.qld.gov.au. The team will ensure that the phone number and mailbox are monitored between 8:30 am and 5.00 pm, Monday to Friday.
Last updated 20 October 2009
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